FAQ

Are your prices in Australian Dollars? Yes, all prices on our website are displayed and processed in Australian Dollars (AUD).
Is GST included? Yes, in accordance with Australian tax regulations, prices are inclusive of 10% GST where applicable. There are no hidden taxes at checkout.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options provided by Shopify at checkout.

How much does shipping cost? We are pleased to offer Free Standard Shipping on all orders across Australia, with no minimum purchase required.
How long will it take to receive my order? Our delivery timeline consists of:
- Handling Time: 1 – 2 business days (Monday – Friday).
- Transit Time: 5 – 8 business days (Monday – Friday). Total estimated delivery is 6 – 10 business days.
Can I track my package? Absolutely. Once your order has been dispatched, you will receive an email with a tracking link so you can monitor your delivery in real-time.

What is your return policy? We offer a 30-day return window from the date of delivery. If you are not satisfied, you may request a return. Our policy is fully compliant with the Australian Consumer Law (ACL).
How do I start a return? Please contact us at info@oravelle-home.com. Important: Do not send items to our administrative office in the Netherlands. We will provide you with the correct Australian return instructions once your request is authorized.
Are there any restocking fees? No, we do not charge any restocking fees ($0.00 AUD).
When will I receive my refund? Once your return is received and inspected, we process refunds within 7 business days to your original payment method.

How can I reach customer support? Our team is dedicated to the Australian market. You can email us at info@oravelle-home.com or call us at +61 2 9191 9711.
What are your opening hours? We are available Monday to Friday, 08:00 AM – 07:00 PM (AEST/AEDT). We strive to reply to all inquiries within 24 hours on business days.