Terms of service

Last Updated: March 1, 2026

OVERVIEW

This website is operated by Oravelle Home. Throughout the site, the terms “we,” “us,” and “our” refer to JFG E-com. By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, which incorporate our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully. If you do not agree with any part of these Terms, you may not access or use our services.

1. Online Store Terms & Age Restriction

By using this site, you confirm that you are at least the age of majority in your state or province of residence (minimum 18 years old). You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. Any breach of these Terms will result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card details) may be transferred unencrypted and adapted to meet technical requirements of connecting networks or devices.

3. Business Information & Contact Details

To ensure transparency and trust, our company and contact information are listed below:

  • Legal Entity Name: JFG E-com

  • Brand Name: Oravelle Home

  • Registered Address: Betaplein 150, 2321 KS Leiden, Netherlands

  • VAT Number: NL004850489B37

  • Email: info@oravelle-home.com

  • Telephone: +61 2 9191 9711 (Australian Support)

Operating Hours (AEST/AEDT):

  • Monday–Friday: 08:00 AM – 07:00 PM

  • Saturday & Sunday: Closed

This website is dedicated to serving customers in Australia. All transactions on this website comply with applicable Australian Consumer Law (ACL) standards and EU consumer regulations.

4. Accuracy of Information

We make every effort to ensure that all information is accurate. However, we are not responsible if content is incomplete or outdated. Reliance on any material provided is at your own risk.

5. Modifications to Services and Prices

Prices for our products are subject to change without notice. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without liability.

6. Products & Services

Certain products may be available exclusively online. We make every effort to display product images and colors accurately; however, we cannot guarantee that your device’s screen will represent colors precisely.

7. Order Acceptance, Billing & Payment

We reserve the right to refuse or cancel any order. Orders may be restricted due to payment method, customer account, or shipping concerns.

  • Accepted Payment Methods: Visa, Mastercard, American Express, PayPal, and other methods available at checkout.

  • By placing an order, you authorize us to charge your payment method and agree to provide accurate billing information.

8. Shipping, Returns & Refunds

All procedures regarding delivery and returns are governed by our dedicated policy pages. Please review our Shipping Policy and Return & Refund Policy before completing your purchase.

9. Personal Information & Privacy

Your submission of personal information is governed by our Privacy Policy, which complies with the Australian Privacy Principles (APP).

10. Prohibited Uses

You may not use this site for any unlawful purpose, to infringe on intellectual property rights, to submit false information, or to upload malicious code. Violations result in immediate termination of access.

11. Disclaimer of Warranties & Limitation of Liability

All products are provided “as is” and “as available” without warranties, except where required under the Australian Consumer Law. JFG E-com is not liable for incidental or consequential damages arising from your use of the site or products, to the extent permitted by law.

12. Governing Law

These Terms are governed by and interpreted according to the laws of The Netherlands, without prejudice to mandatory consumer protections applicable in Australia.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us at: Email: info@oravelle-home.com Telephone: +61 2 9191 9711