Shipping policy

Last Updated: March 1, 2026

At Oravelle Home (www.oravelle-home.com), we are committed to providing fast, reliable, and transparent shipping for all our customers across Australia.

1. Market Focus

This website is operated by JFG E-com and is dedicated exclusively to serving customers in Australia. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored specifically for the Australian market.

2. Shipping Costs

We believe in simple, upfront pricing. That is why we offer Free Standard Shipping on all orders nationwide.

Shipping Cost: FREE ($0.00 AUD)
Eligible Locations: All delivery addresses within Australia.

3. Processing & Handling Time

We strive to get your order on its way as quickly as possible:

Order Cut-off Time: 07:00 PM (AEST/AEDT - Canberra time)
Handling Time: 1 – 2 Business Days (Monday – Friday)
Same-Day Processing: Orders placed before the cut-off time will begin processing the same business day.

4. Transit & Delivery Time

Once your order has been processed and handed over to the courier, the following timelines apply:

Estimated Transit Time: 5 – 8 Business Days (Monday – Friday)
Total Estimated Delivery: 6 – 10 Business Days

Please Note: Delivery times are estimates. Factors such as regional carrier delays, customs inspections, or extreme weather conditions may occasionally affect arrival dates.

5. Order Tracking

Transparency is our priority. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. This allows you to monitor your delivery in real time as it makes its way to your home.

6. Returns & Damages

If you are not satisfied with your purchase, or if your item arrives damaged, please reach out to us within 30 days of receipt:

Email: info@oravelle-home.com
Next Steps: For detailed instructions on returns and replacements, please refer to our [Return & Refund Policy].

7. Important Delivery Notes

Carrier Liability: While we partner with reliable international and local couriers, Oravelle Home is not responsible for courier delays or damages that occur during transportation beyond our control.
Address Accuracy: Please ensure your shipping address is correct at checkout. Failed deliveries due to incorrect information may result in additional reshipping fees.