Privacy policy

Last Updated: March 1, 2026

This Privacy Policy explains how Oravelle Home (“we,” “us,” “our,” or “the Company”) collects, uses, and protects your personal information when you visit or make a purchase from www.oravelle-home.com (the “Site”) or otherwise interact with our services (the “Services”).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP).

1. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the “Last updated” date revised accordingly.

2. Information We Collect

We collect personal information necessary to provide you with our products and services.

  • Information You Provide Directly: Name, shipping/billing address, phone number, email, payment confirmations, and account credentials.

  • Information Collected Automatically: IP address, device details, browser type, and usage activity (pages viewed, clicks) collected via cookies and pixels.

  • Information from Third Parties: Data from Shopify (our platform provider), payment processors, and shipping partners to facilitate your order.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Processing payments, managing accounts, and arranging shipping to your address in Australia.

  • Customer Support: Responding to inquiries and handling returns or exchanges.

  • Marketing & Advertising: Sending promotional offers (where you have opted in) and tailoring advertisements to your interests.

  • Security: Detecting and preventing fraudulent transactions or malicious activity.

4. Cookies and Tracking

Our Site uses cookies to enhance your experience and analyze site traffic. You can manage your cookie preferences through your browser settings, though some features of the Site may be limited if cookies are disabled.

5. Sharing Your Information

We disclose personal information only to trusted third parties, including:

  • Service providers (Shopify, logistics partners, payment gateways).

  • Marketing partners for personalized advertising.

  • Regulatory authorities where required by law. Note: As we are based in the Netherlands, your data may be stored or processed on servers located outside of Australia. We take all reasonable steps to ensure your data is handled securely and in line with Australian privacy standards.

6. Your Rights (Australian Privacy Principles)

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate or out-of-date information.

  • Opt-out of direct marketing communications at any time.

  • Make a complaint if you believe we have breached the APPs.

To exercise these rights, please contact us at info@oravelle-home.com.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Brand: Oravelle Home

Company Entity: [Je Bedrijfsnaam, bijv. Venema Webshops B.V.]

Email: info@oravelle-home.com

Telephone: +61 2 9191 9711

Address: Betaplein 150, 2321 KS Leiden, Netherlands

VAT Number: NL004850489B37

Customer Support Hours (AEST/AEDT): Monday–Friday: 08:00 AM – 07:00 PM

Saturday & Sunday: Closed