Legal notice

Legal Notice

Website: www.oravelle-home.com

Brand Name: Oravelle Home

Legal Entity: JFG E-com

1. Business Identification

In accordance with international e-commerce transparency standards and Australian consumer regulations, we provide the following business identification details:

  • Administrative Office Address: Betaplein 150 2321 KS Leiden Netherlands
  • Chamber of Commerce (KVK - Netherlands): 90896297
  • VAT Identification Number: NL004850489B37

2. Contact Information

Our team is dedicated to providing high-quality support to our Australian customers. You can reach us via:

  • Email: info@oravelle-home.com
  • Telephone: +61 2 9191 9711 (Australian Support)
  • Support Hours: Monday – Friday, 08:00 AM – 07:00 PM (AEST/AEDT)

3. Important Notice on Returns

Please be advised that the administrative address in Leiden listed above is not a return facility.

  • Prior Authorization: All returns must be requested through our customer support team at info@oravelle-home.com.
  • Unauthorized Returns: Packages sent to our Netherlands office without a prior Return Merchandise Authorization (RMA) will not be accepted. Upon approval, we will provide you with the correct shipping instructions and a designated return address.

4. Intellectual Property Rights

All content on oravelle-home.com, including text, graphics, logos, images, and software, is the property of JFG E-com and is protected by international copyright and trademark laws. Any unauthorized reproduction or distribution is strictly prohibited.

5. Disclaimer & Liability

  • Accuracy: We strive for the highest accuracy, but Oravelle Home cannot guarantee that all information provided on this website is complete or current.
  • External Links: We are not responsible for the content or privacy practices of any third-party websites linked from our store.
  • Australian Consumer Law (ACL): Notwithstanding any other provision, all services and products are provided in compliance with the mandatory guarantees under the Australian Consumer Law.

6. Transparency Commitment

Oravelle Home is committed to a fair and transparent shopping experience. This includes our Free Shipping policy and our adherence to the Australian Privacy Principles (APP).